FAQ
Are Fookmore shoes suitable for active kids?
Yes — designed for running, jumping and rainy-day play, with anti-slip grip and shock absorption.
Where are Fookmore shoes made?
Designed in Hong Kong and made in a quality-audited factory that also produces Clark leather shoes.
Are they anti-slip on rainy days or smooth school floors?
Meets the Hong Kong Education Bureau's anti-slip footwear recommendations and exceeds EU anti-slip standards for footwear.
Do you have a physical store?
We currently sell mainly online, so we offer free shipping and free returns so you can buy with confidence and try at home.
How can I contact customer service?
電郵 ben.shi@fookmore.com 或 WhatsApp +852 9809 3365。
How should I choose the right size?
Please choose the same size as your child's sports shoes (e.g. Nike). Most leather shoe brands don't follow consistent sizing, but our sizing matches major sports shoe brands.
What if the size doesn't fit?
All unworn items qualify for 30-day free exchanges. Contact us to arrange.
What materials are used?
Carefully selected materials chosen for health and durability — designed for long wear, not for cutting costs.
How should I clean Fookmore shoes?
Materials meet EU chemical safety testing standards — safe and healthy. The upper resists scuffing; wipe with a damp cloth and air dry.
Are the materials safe for children?
Yes. We use non-toxic, child-safe materials tested to international standards.
Do you ship internationally?
Currently we ship within Hong Kong only. International shipping coming soon.
What is your return policy?
All unworn items in original packaging qualify for 30-day free returns and exchanges. To return, email ben.shi@fookmore.com.
How long does shipping take?
We process orders Monday to Friday. Orders are processed within 3 working days and shipped the next day after processing.
Is shipping free?
We offer free shipping and returns within Hong Kong only.
Have more questions? Contact Us
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